Think of a business or organization that you admire, then describe two examples of how that business is supported by information systems. For example, do they use it for operational excellence? Or do they use it to create new products and services?
My Ans:
S.F. Express
The S.F. Express Company was established in March 1993. They are in complete control of their own business, which gives a safer and more convenient service for their customers. By continued investment and comprehensive research and development, S.F. Express continues to improve the construction and technological advancement of the company.
We can simply using the customer self service for track & trace, order online, check the freight charge, etc.
Trace & Track
Rate enquiry
And there is also an on line customer service provided, their operator will answer customer's question on line.
Above customer self-service can make the whole process much easier & convenient.
eBanking allows customer to manage their finances as part of their daily routine. Besides paying bills and checking balance, customer can use eBanking to handle most of their accounts online, anywhere, at any time.
Below are the services eBanking provided:
Banking ~ Transfer, Bill Payment, Account Enquiry, Time Deposit, Foreign Currency/Gold, Currency Switching,
Investment ~ Securities, IPO, Investment Fund, Equity Linked Investment, Forex/Gold Margin, Capital Protected Investment Deposits, MaxiInterest Deposits, e-InvestAdvice
Insurance ~ Travelsure, Home Care, Full-time / Part-time Domestic Helper, Hospital Cash, Personal Accident , Credit Care
Personal Credit ~ Instalment Loan, Revolving Loan, Tax Comforter, Overdraft Facility,
Mortgage ~ Valuation, Mortgage Loan
Credit Card ~ Credit Card Application, Cash Dollars Gift Parade, Low Interest/Instalment Offer, Card Security Services
Others ~ Order Cheque Book, MPF/ORSO
eBanking could save our time and money by handling our banking transactions online via our computer 24 hours a day, 365 days a year. We can use eBanking to pay our bills and transfer funds, check our balance, and even buy and sell shares. With eBanking there is only one person in the queue. We do not have to waiting in line anymore.
Internet banking has become another regular sales/service channel for banks, just like the ATM machine and the bank branch. One major advantage of this channel is that banks can observe and track what users are clicking on, what they are more interested in, and perhaps use this knowledge to personalize the information and the marketing messages to each customer.
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