Session Two: Assignment One Question

Visit the SAP Small Business web site.

Scroll down the page and click the "View the Demo" link under the "Inventory and Operations" section.
The demo will launch within your web browser. There are 4 tracks in the video. You only need to view Track 1: Introduction and Track 2: Automate the Order-to-Delivery Process.
Answer the following questions after viewing the video:

~ Which departments within the company are integrated within the Order-to-Delivery process ?
Ans: Sales department & logistic department.

~ Which steps are included in the Order-to-Delivery process
Ans: After sales department received a new order, they will first check the customer's request delivery. If customer request same day delivery, they will access SAP system to confirm items are in stock. Then, they will create the sales order & software will automatically alerts the warehouse the required dlvy. Once warehouse received the SO, they will get the order details from system. And then, they will use pick & pack feature to print out Delivery note & packing list for the shipment. After shipment picked up by carrier, software will update the order status automatically so sales dept know the order shipped. Finally, sales dept will e-mail customer the tracking details to complete the whole process.

~ What factors would you consider when deciding whether ERP is suitable or not for a small business?
Ans: In my opinion, ERP is also suitable for a small business as it can improve the effectiveness of information systems in organization.
ERP can support all of the organization process, allow manpower reduction reduce unnecessary inventory levels, ensure making deadlines, avoid regulation bypassing, create an ordered working processes and supply reliable data online. This system was designed to help and make the activities of the organization efficient, shorten processing time and supply real time information about the company's activity.
It can continue to save business money in the long run .